Help Center - Orders & Refunds

I sent a reward to the wrong email address. What can I do?

You can resend the reward to a different email address if it has not been redeemed.

Navigate to the 'Order Management' page, and click on the corresponding order.
Under 'Recipients,' click on the kebab icon (three dots) beside the email you wish to update.
Update to the correct email and resend.

Can I get a refund of my Toasty account balance?

If you wish to transfer back your Toasty funds, please contact us at support@toastycard.com with the following information:

Your company name.
Your bank information.
The amount you wish to transfer.

Can I download my order history report?

To download your order history report, simply click 'Download' at the top of the 'Order Management' page.

You will be able to view your full order history in the downloaded file.

Are there minimum order requirements?

Nope!

With no minimum order requirements, Toasty can be a solution for every scale.

You can freely use our service even if you’re sending just a few gift cards.

Can I send gift cards in bulk?

Certainly!

Simply download our template and populate a spreadsheet with your recipients' details.

With Toasty, you can send gift card rewards in bulk within minutes.

Can I resend reward emails? Are there fees for resending?

Yes, you can resend rewards if needed with Toasty.

When resending, you're not sending out a new reward; the original reward email will be resent to the original email address. There are no fees associated with resending a reward.

To resend a reward email:

Go to 'Order Management' and click on the order associated with the reward.
Click on the kebab icon (three dots) on the right-hand side, and click 'Resend.'